Refund Policy

At CHAYNE, we stand behind the quality of our products and want our customers to be satisfied with their purchase. If you believe there is an issue with your order, please contact us at customerservice@shopchayne.com within 30 days of receiving your order. We will work with you to resolve the issue, which may include a refund, exchange, or replacement.

Please note that all sales of handmade items and limited edition drops are final, meaning they cannot be returned for any reason other than defects upon arrival. 

Please note that all sales are final, except in the case of a manufacturing defect. If you wish to return an item for any reason other than a manufacturing defect, you may do so within 30 days of receipt. Please note that you will be responsible for the cost of return shipping and a processing/handling fee of 15% will be deducted from the refunded amount. Limited edition handmade pieces cannot be canceled / returned.

To initiate a return, please contact us at customerservice@shopchayne.com with your order number in the subject line. We will provide you with instructions on how to return the item(s) to us.

Upon receipt of your returned item(s), we will inspect them and process your refund within 7 business days.

please note: items that are not returned in original conditions, scratches etc. will not be accepted and sent back to the customer. 

If you have any further questions or concerns regarding our refund policy, please do not hesitate to reach out to us. We value your business and strive to provide the best customer experience possible.