FAQ
Can I cancel my order?
When you place an order, your shipping information is immediately sent to our warehouse system. Due to the difficulty and confusion that requests for cancellations cause, there isn't anything we can do once the order is placed. All sales are final.
When will my order ship?
All orders typically ship within 24 to 48 hours. Our fulfilment team works around the clock to make sure your package gets to you as fast as possible.
How much is shipping?
We offer free worldwide shipping in all orders.
What are your shipping speeds?
Rest of the world: 2-6 days.
Will your necklaces turn my neck green?
Never, many companies will plate their jewellery with a coating of 0.1 microns or less, stay away from cheap plating like that because it will look fake and fade fast. What turns skins green is a combination of cheap copper under a cheap layer of 'fake' gold. All our pieces are made from solid stainless steel and quadruple plated in 18KT real gold.
Can you make me a custom design?
All our pieces are custom made by us, we do currently offer custom orders. Please use our contact us page to get a quote.
Is your company looking for influencers?
We're always looking for influencers to promote our pieces. Are you a good fit? contact us via our contact us page. Be sure to include your social media information and pictures for us to review.
Limited Lifetime Warranty
All our pieces come with a lifetime warranty which covers that upon receiving your order it will be free of defects. The warranty lasts for the duration of the original purchaser's lifetime, beginning on the date ordered. The warranty will immediately void if the product is bought from a third party or retailer that we did not authorise. Please note that this warranty only covers against damage that is inflected by normal wear/use. If your product is stolen or lost as well as damaged caused by carelessness it is no longer covered by the warranty. If your chain or clasp breaks, we will repair or replace the item as soon as the original item is shipped to us. We are not responsible for the cost of any postage to return the product however we will cover the shipping costs needed to ship the replacement. In the event that a damaged item is out of stock or no longer on our website we will offer a store credit or item of equal value.
Not sure if your CHAYNE Piece is covered under our lifetime warranty? Contact use via our contact us page with your order number and your exact concern.
* PIECES INCLUDED IN THE BLOWOUT SALES ARE EXCLUDED FROM THE LIFETIME WARRANTY
Do you accept returns?
All sales are final. We stand by our products and guarantee your order will be free of manufacturer defects. If there happens to be an issue with your order, please contact us at info@shopchayne.com and we will handle it in a timely manner. To better assist you, please be sure to include your order number in the subject line.