Refund Policy

At CHAYNE, we stand behind the quality of our products and want our customers to be satisfied with their purchase. If you believe there is an issue with your order, please contact us at customerservice@shopchayne.com within 30 days of receiving your order. We will work with you to resolve the issue, which may include a refund, exchange, or replacement.

Please note that all sales of handmade items and limited edition drops are final, since each one is custom made to order. meaning they cannot be returned for any reason other than defects upon arrival. 

Please note that all sales are final, except in the case of a manufacturing defect. If you wish to return an item for any reason other than a manufacturing defect, you may do so within 30 days of receipt. Please note that you will be responsible for the cost of return shipping. Limited edition handmade pieces cannot be canceled / returned.

Import Duties & Taxes Non-Payment Policy (U.S. Orders):

All U.S. customers are solely responsible for paying any applicable import duties, taxes, or customs fees assessed by the shipping carrier or U.S. Customs. If a customer fails or refuses to pay these charges and the shipment is subsequently abandoned, returned, or destroyed by the carrier (including DHL Express), the order will be considered forfeited. In such cases, no refunds, replacements, or store credits will be issued under any circumstances, as the goods are no longer recoverable. Shipping fees are non-refundable, and the company bears no liability for losses resulting from the customer’s failure to comply with import requirements. By placing an order, the customer acknowledges and agrees to this policy.

To initiate a return, please contact us at customerservice@shopchayne.com with your order number in the subject line. We will provide you with instructions on how to return the item(s) to us.

Upon receipt of your returned item(s), we will inspect them and process your refund within 7 business days.

please note: items that are not returned in original conditions, scratches etc. will not be accepted and sent back to the customer. 

If you have any further questions or concerns regarding our refund policy, please do not hesitate to reach out to us. We value your business and strive to provide the best customer experience possible.

Missing Item Claim Policy:

If a customer claims that an item was missing from their delivered package, the claim will only be considered if the customer provides a single, uncut, continuous video clearly showing the package in its sealed condition, the shipping label, and the entire unboxing process from opening to completion. Claims submitted without this video proof, including those supported only by photos, edited or partial videos, or after-the-fact evidence, will not be honored. In such cases, no refunds, replacements, or store credits will be issued. By placing an order, the customer acknowledges and agrees to this policy and accepts responsibility for recording the unboxing to preserve eligibility for a missing-item claim. This policy applies to all orders effective immediately.